Technical Service
Device service workflows support repair, inspection and operational handling after the product reaches the customer.
After-Sales Services
After-Sales Services
Nationwide Service Operations That Protect Product Value After Sale.
OUNO Service manages after-sales operations for technology products through technical service, warranty management, repair workflows, customer support, call center coordination and value-added service packages.
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Technical service operations for smartphones, accessories, IoT and home electronics.
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Warranty management and repair workflows designed for customer continuity.
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VAS packages that extend protection, coverage and post-sale customer value.
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Call center and support coordination connected to service operations.
Warranty Management
Warranty processes are managed to protect customer trust, brand reliability and post-sale operational continuity.
VAS Packages
Value-added services such as protection packages, extended warranty and digital support create additional customer value.
OUNO Service
The Service Layer That Extends Product Lifecycle And Customer Trust.
OUNO Service operates the post-sale layer of the technology product journey. Its role is to keep customers supported after purchase while helping brands maintain service quality, warranty discipline and lifecycle value.
- Technical service and repair operations.
- Warranty management and service workflow coordination.
- VAS packages including protection and extended warranty solutions.
- Call center and customer communication support.
- Spare parts and service process coordination.
- Post-sale continuity for brands, channels and end users.
Strategic Value
After-sales is where customer trust is either protected or lost.
The sale is only the beginning of the customer relationship. OUNO Service helps brands protect that relationship through structured service operations, warranty handling, repair capability and support continuity.
Service Flow
From Customer Request To Service Resolution.
Customer Request
Service needs are received through support, channel or call center touchpoints.
Warranty Check
Warranty status and service eligibility are reviewed according to product conditions.
Device Intake
Devices enter the service workflow for inspection, classification and handling.
Repair Operation
Technical teams execute repair, part replacement or service intervention when required.
Quality Control
Serviced devices are checked before return or further lifecycle decision.
Customer Closure
The service journey is completed with customer communication and resolution tracking.
250
OUNO Service Employees
50K
Monthly Repair & Refurbishment Capacity
VAS
Protection & Warranty Packages
Nationwide
Service Coverage Discipline
Customer Experience Continuity
Built To Support Customers After The Purchase.
Strong after-sales operations reduce friction after purchase. They help customers access service, understand warranty status, receive technical support and continue using their products with confidence.
Online Operations (D2C)
Digital commerce operations including order, stock, logistics and support coordination.
Refurbishment Operations
Device renewal, testing and second-life value creation after the first lifecycle.
E-Waste / Circular Economy
Secure, traceable and responsible electronic waste recovery operations.